Flexible Call Center Management that suits you
For the central support of your conferences, you can simply use your own support staff as operators in the operator call center (OCC).
You can organize your operator teams along capabilities or skills, such as product knowledge or languages spoken. This will drastically improve the user experience and ease of management.
Staff planning made easy
Scheduling accurate staff levels is indispensable for flawless support of your users.
Visualise your call queues and waiting room times, the number of un-answered questions and much more, so that key performance Indicators on your performance are immediately visible.
Easy from anywhere
Offer your support staff and pperators the flexibility of the modern workplace.
Operators only need a PC and phone. With these two items (phone & PC) they can log into Lindenbaum’s OCC and register on which phone they are reachable.
Hotlines to your taste
Modify hotlines to match your requirements.
Make use of the many available parameters such as waiting room configuration, audio announcements for the waiting room or call queue, opening times and the teams per hotline. Your hotline has many available features!
Detailed Statistics for your Success
Statistics support your decision making process for efficiency and effectiveness.
In addition you can verify your service on KPI’s such as response times.