Our Operator Call Center is often used for:
Premium conferences for your customers
Lindenbaum’s Operator Call Center (OCC) offers all the classical features you have come to expect from a fully-featured inbound call center. Due to the server location Germany, the highest standards of data protection are included.
Via Lindenbaum’s OCC your customer care staff have permanent control over all your company’s conferences. In Lindenbaum’s detailed overviews you can see which conferences are scheduled and which ones are ongoing. And you can easily manage your conferences.
For the central support of your conferences, you can simply use your own client advisor staff as operators in the OCC.
You can organize your operator teams along capabilities or skills, such as product knowledge or languages spoken. This will drastically improve customer service.
Advanced features to get closer
The advanced management features of Lindenbaum’s OCC offer your customer care colleagues many features. Next to classical features such as muting a single participant, the OCC offers the possibility to speak directly with one or all participants, set up sub-conferences, and much more.
Easily organized with sub conferences
Simply organize conferences with multiple groups of participants by means of sub conferences.
Sub conferences are ideal for a discussion between some of your participants in a temporary, separate and smaller sized conference. You can merge sub conferences back into the main conference.
Your customers or employees don’t want to book their conferences themselves? No problem!
With Lindenbaum’s OCC your customer service team can book and manage your conferences.
Be right in the middle with one click
With Lindenbaum’s OCC you can manage even large premium conferences very easily. With one single click you can send your greeting to all participants and receive verbal messages back.
Enter directly into a conference or speak with targeted, single participants. Control Q&A sessions with very little effort – and stay on top.
Discrete support thanks to monitoring
In the course of a premium conference your support team can appropriately stay in the background; and actively step in when the need arises.
Lindenbaum’s conferencing monitoring feature offers quick and easy access to the conference: support the moderator with his/her moderation work when the conference is in progress, or during the last phases of the conference.
I was there!
For e.g. compliance reasons you may decide to record your premium conference. The recordings will be available directly after the conference in your account, for you to share with all participants – or store it in your storage facilities.
You can download the list of participants. This is particularly important for conferences or Webinars that require proof of participation, such as professional education with participation certificates.